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All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund, exchange or reshipment of your ordered products if:
We do not issue the refund if:
*You can submit refund and return/exchange requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page or emailing [email protected]
PLEASE NOTE: All costs associated with the return of your item will be at your own expense and solely your responsibility.
Proof of return will be required by us before issuing a new item and all items must be returned unused and in the original packaging.